Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Return Window
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and in its original packaging
- Accompanied by proof of purchase or order number
Non-Returnable Items
The following items cannot be returned:
- Screen protectors and single-use products that have been opened
- Sale items and gift cards
If you have questions about whether your specific item is eligible, please contact us before initiating a return.
How to Start a Return
To initiate a return, contact us at contact@thezfoldcase.com with your order number and reason for return. Do not send items back without first receiving confirmation from our team — unrequested returns cannot be accepted.
Once your return request has been reviewed and approved by our team, we will provide you with a return shipping label and full instructions. Return labels are issued solely at our discretion and only for eligible items that meet our return conditions. Please note that depending on your order and product type, the return address provided may vary, as we operate multiple fulfillment centers — the confirmed return destination will be included in your approval email.
Return Address
The Z Fold Case 1014 W 36th St Baltimore, MD 21211 United States
Damages and Defective Items
If you received a damaged, defective, or incorrect item, please contact us immediately at contact@thezfoldcase.com with your order number and photos of the issue. We will resolve this at no cost to you — either with a replacement or a full refund.
Exchanges
The fastest way to exchange an item is to return your original order and place a new order separately once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you of the approval status within 2 business days. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@thezfoldcase.com.
European Union — 14 Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, without justification. Items must be unused, in original packaging, and accompanied by proof of purchase.
Contact Us
For any return or refund questions, reach us at:
- Email: contact@thezfoldcase.com
- Address: 1014 W 36th St, Baltimore, MD 21211, United States
- Response time: within 24 hours